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Frequently Asked Questions (FAQ's)


What are the hours of operation?
Both locations are open 7:30am - 6:00pm, Monday through Friday. Our West Bearden location is open on Saturdays 8:00am - 2:00pm.

What is included in a yearly exam?
For Dogs, an annual visit consists of a complete physical, a rabies vaccination (required by law), a bordetella vaccination (kennel cough), and a DA2LPP vaccination, (distemper, adenovirus, parainfluenza, parvo, and leptosprosis). We also check for heartworms and intestinal parasites.

For Cats, an annual visit includes a complete physical, a rabies vaccination, a FDRCP vaccination (feline rhinotraceitis, calci, and panleukopenia), a FeLV vaccination (feline leukemia), and a check for intestinal parasites.

What is recommended for geriatric patients?
Patients over 6 years of age should have a yearly urinalysis as well as a blood chemistry profile to check kidney function, blood glucose, liver function, etc. Annual dental care is also highly recommended.

I just adopted a new pet, what do I do now?
Puppies and kittens need to receive vaccines starting at 6 weeks of age. They should receive a series of vaccines every 3 weeks up to about 16 weeks of age. Frequent deworming and fecal exams should be performed to prevent and treat intestinal parasites. Neutering and spaying is recommended at 5-6 months of age. If you adopted your new pet from a shelter, the initial exam fee is waived; however you are responsible for any other charges (vaccines, medication, etc.).

What if I need to board my cat or dog?
Our boarding facilities are located at our West Bearden location. All pets must be current on all recommended vaccines and have had a fecal exam within the past 6 months. We provide food, bowls, and bedding, but feel free to bring your own items from home if it would make your pet more comfortable. Pets will only be admitted and discharged during our normal hours of operation. See the Pet Boarding & Facilities section of the Services page for more information.

Do you do grooming?
We gladly do bathing, nail trims, anal gland expression, and therapeutic clips. However, we do not employ a professional groomer.

When can I get an appointment?
We schedule appointments every day starting at 9:00am until 11:30am in the morning and starting again at 2:00pm until 5:00pm in the afternoon. You are always welcome to drop your pet off with us any time after 7:30am Monday - Friday. Read more about our Pet Drop-Off Service on our Services page.

What if my pet needs a surgical procedure?
We prefer to have our surgical patients dropped off before 8:30am on the date of the scheduled procedure. Patients must be fasted starting the night before at around 11:00pm (meaning no food or water after 11:00pm). Generally, surgical patients will go home that same day in the afternoon.

What would be a good reason to drop off my pet?
Dropping your pet off allows us to spend more time doing an exam and diagnosing. Issues that would be beneficial to drop off for include: frequent urination, vomiting and/or diarrhea, anorexia, lethargy, constipation.

How do I find veterinary care for my pet after normal business hours?
We have a veterinarian doctor on call 24 hours a day that can be reached by calling (865) 227-2172. For those that live on the west side of town, we recommend the Animal Emergency Specialty Center at (865) 693-4440. For those that live closer to downtown we recommend the University of Tennessee at (865) 974-8387.

What methods of payment are accepted?
We accept all major credit cards, cash and checks. We also accept (and can help you apply for) Care Credit. Payments are due at the time services are rendered. We do not accept payment plans.


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