Frequently Asked Questions

What are the hours of operation?

Both locations are open 7:30 am – 5:30 pm, Monday through Friday. Our West Bearden location is open on Saturdays 8:00 am – 1:30 pm.

Do you have boarding and grooming services?

Our boarding facilities are located at our West Bearden location. See the Pet Boarding & Facilities section of the Services page for more information. We gladly do bathing, nail trims, anal gland expression, and therapeutic clips. However, we do not have a professional groomer on staff at this time.

Do you accept emergencies?

For emergency situations, we direct emergencies to the Animal Emergency and Referral Center or the University of TN. Please review our emergencies page for more information.

What methods of payment are accepted?

We accept all major credit cards, cash, and checks. We also accept (and can help you apply for) Care Credit. Please note: Payments are due at the time services are rendered. We do not accept payment plans at this time.
Click here to learn more about our payment options.

What is included in a yearly exam?

  • Dogs: an annual visit consists of a complete physical, a rabies vaccination (required by law), a Bordetella vaccination (kennel cough), and a DA2LPP vaccination, (distemper, adenovirus, parainfluenza, parvo, and leptospirosis). We also check for heartworms and intestinal parasites
  • Cats: an annual visit includes a complete physical, a rabies vaccination, an FDRCP vaccination (feline rhinotracheitis, calci, and panleukopenia), a FeLV vaccination (feline leukemia), and a check for intestinal parasites.

What is recommended for geriatric patients?

Patients over 6 years of age should have a yearly urinalysis as well as a blood chemistry profile to check kidney function, blood glucose, liver function, etc. Annual dental care is also highly recommended.

I just adopted a new pet, what do I do now?

Puppies and kittens need to receive vaccines starting at 6 weeks of age. They should receive a series of vaccines every 3 weeks up to about 16 weeks of age. Frequent deworming and fecal exams should be performed to prevent and treat intestinal parasites. Neutering and spaying are recommended at 5-6 months of age. If you adopted your new pet from a shelter, the initial exam fee is waived; however, you are responsible for any other charges (vaccines, medication, etc.).

When can I schedule an appointment?

We schedule appointments every day starting at 9:00 am until 11:30 am in the morning and starting again at 2:00 pm until 5:00 pm in the afternoon. You are always welcome to drop your pet off with us any time after 7:30 am Monday – Friday.

What if my pet needs a surgical procedure?

We prefer to have our surgical patients dropped off before 8:30 am on the date of the scheduled procedure. Patients must be fasted starting the night before at around 11:00 pm (meaning no food or water after 11:00 pm). Generally, surgical patients will go home that same day in the afternoon.

What would be a good reason to drop off my pet?

Dropping your pet off allows us to spend more time doing an exam and diagnosing. Issues that would be beneficial to drop off include:

  • Frequent urination
  • Vomiting and/or diarrhea
  • Anorexia
  • Lethargy
  • Constipation